Terms and Conditions

 

General

By accessing or using the Delve House ABN 82 606 797 513 website or any of our services, you agree to comply with and be bound by the terms and conditions outlined below. If you do not agree with these terms, please refrain from using our website.

These terms and conditions are governed by Victorian law and the parties submit to the non-exclusive jurisdiction of the courts of the State of Victoria in relation to them

disclaimer

a. Delve House provides residential building design services and blog content for informational purposes only. While we strive for accuracy, the information on our website is not exhaustive and does not constitute professional advice. Always seek relevant professional guidance specific to your situation before commencing any project

b. We reserve the right to update, change, or replace any part of these terms without notice. By using this website you agree to accept responsibility for any consequences and conducting due diligence before acting on any suggestions/recommendations read here

BLOGS

The content provided in our blog articles are intended for informational purposes only and does not constitute formal advice. We encourage readers to seek personalized guidance by reaching out to us directly to address their specific needs and circumstances. Delve House explicitly disclaims any liability for actions taken based on the information presented in the blog.

Paid Products:

Site Discovery:

Engagement

By purchasing a Site Discovery Package, you engage Delve House to perform a feasibility study and prepare a Site Discovery Package for the specified property on the terms and conditions herein.

Subject to satisfaction of your obligations pursuant to these terms and conditions, Delve House will use its best endeavours to provide the Package with due care and skill and within the indicated timeframe.

Conditions Precedent

Prior to commencement of the work, you must provide Delve House with sufficient detail of the site, including property address and any relevant documentation in your possession with respect to the site.

Delve House will not be responsible for any delays in preparing the Package caused by your failure to provide sufficient information or documentation regarding the site.

Limitations on Package

The Package will be prepared only with respect to the identified site.

The Package will be prepared based on then-current market conditions and laws/regulations.

Clients should be aware that changes in local regulations or Council policies after the completion of the Package may affect the feasibility of the project

Any massing diagrams produced within the Package are indicative based on local council and government codes and regulations. Any final designs must be approved by Council and/or other relevant government and regulatory bodies and may be subject to change.

While the Site Discovery Package offers an examination of the site potential and regulatory compliance, the final project feasibility may still be subject to changes based on detailed architectural and engineering designs which are not covered under this service

The Package is to be used as general guides only, and Delve House will not be responsible if the eventual development results differ from the estimates in the Package.

Intellectual Property

Notwithstanding anything herein, Delve House retains the intellectual property rights in the materials and works contained in the Package and there is no assignment of the intellectual property rights in Delve House’s materials or works contained in the Package to you. Delve House hereby grants you a non-exclusive and non-transferable licence to use and reproduce Delve House’s materials and works for the purposes evaluating the site and any other purpose authorised by Delve House only.

Refunds

Delve House do not provide refunds for change of mind once services have commenced.

In the event we discover your site has restrictions which prohibit development, we will contact you with the option for a full refund prior to commencing the services

Acknowledgement

By engaging with the Site Discovery service, clients acknowledge the depth and breadth of the analysis provided and understand its limitations. Delve House is dedicated to delivering a comprehensive overview based on current data and regulations but cannot be held liable for or guarantee the outcomes within the package. Delve House is not liable for any decisions made based on this preliminary insight.

Layout Explorer:

Engagement

By purchasing the Layout Explorer, you engage Delve House to perform a sketch design exploration and prepare the deliverables as indicated for the specified property on the terms and conditions herein.

Subject to satisfaction of your obligations pursuant to these terms and conditions, Delve House will use its best endeavours to provide the service with due care and skill and within the indicated timeframe.

Conditions Precedent

Prior to commencement of the work, you must provide Delve House with sufficient detail of the site, including property address and any relevant documentation in your possession with respect to the site.

Delve House will not be responsible for any delays in preparing the Package caused by your failure to provide sufficient information or documentation regarding the site.

In the case the project involves retaining an existing dwelling, we strongly recommend getting a Land Survey done that includes the location of the existing home in relation to your title boundaries. In the absence of a Land Survey, you accept and acknowledge certain dimensions relating to the existing home and title boundaries may be inaccurate and impact on the resultant layouts.

Limitations on Package

The Layout Explorer Service will be prepared only with respect to the identified site.

The Layout Explorer Service will be prepared based on then-current market conditions and laws/regulations.

The Layout Explorer Service will be prepared based on information available to us and may not be wholly accurate if a Features and Levels Land Survey/Title boundaries plan (done by a Land Surveyor) is not supplied.

Clients should be aware that changes in local regulations or Council policies after the completion of the Service may affect the feasibility of the proposed layouts/project

Any floor plans produced within the Layout Explorer are indicative based on local council and government codes and regulations. Any final designs must be approved by Council and/or other relevant government and regulatory bodies and may be subject to change.

While the Layout Explorer offers an examination of the site, building plan potential and regulatory compliance, the final project feasibility may still be subject to changes based on detailed architectural and engineering designs which are not covered under this service. It is important to note that this Service does not include in-depth design & feasibility studies, environmental assessments, detailed drawings/planning or external design as it is a sketch plan options discovery service.
There are no revisions/changes to the layouts included in the Layout Explorer

The Package is to be used as general guides only, and Delve House will not be responsible if the eventual development results differ from the estimates in the Package.

Intellectual Property

Notwithstanding anything herein, Delve House retains the intellectual property rights in the materials and works contained in the Package and there is no assignment of the intellectual property rights in Delve House’s materials or works contained in the Package to you. Delve House hereby grants you a non-exclusive and non-transferable licence to use and reproduce Delve House’s materials and works for the purposes evaluating the site and any other purpose authorised by Delve House only.

You authorise Delve House to utilise images produced in connection with the Service in advertising, marketing, or completion material by Delve House.

Further Agreement/Refunds

Delve House do not provide refunds for change of mind once services have commenced.

If you decide to engage Delve House for full design services with respect to the same site after completion of the Layout Explorer and:

  • You agree to proceed to Design Development based on one of the sketch plans provided in the Layout Explorer

  • You enter into a further agreement for full scope design services based on of our design packages

The cost of the Layout Explorer will be credited towards your design package fee

Acknowledgement

By engaging with the Layout Explorer service, clients acknowledge the depth and breadth of the analysis provided and understand its limitations. Delve House is dedicated to delivering a comprehensive overview based on current data and regulations but cannot be held liable for or guarantee the outcomes within the Service.

confidentiality

At Delve House, we prioritize the confidentiality and privacy of our clients. Information provided through forms on our website, including contact details and personal information, is strictly used for facilitating business transactions and communication between clients and our designers. We assure you that this information is not shared with third parties, sold, or distributed without your explicit consent, except as required by law.

We treat all project-related discussions, plans, and client information with the highest level of confidentiality. Access to this information is limited to authorized Delve House personnel involved in your project, ensuring your details are handled with care and respect. Our commitment extends to implementing robust security measures to protect your information against unauthorized access or disclosure.

By interacting with our website and providing your information, you acknowledge our practices around confidentiality. We are dedicated to maintaining your trust and confidence, ensuring your privacy is safeguarded while we work together to bring your design visions to life.

Code of Conduct

When using the Delve House website, we ask all visitors and clients to engage with our content and services respectfully and responsibly. This includes refraining from posting or transmitting any material that is unlawful, threatening, abusive, defamatory, invasive of privacy, or otherwise objectionable. We encourage a positive and constructive online environment where respect for the ideas, roles, and contributions of all individuals is maintained.

Please note that any form of harassment, spamming, or unauthorized use of data and content from our website is strictly prohibited. Delve House reserves the right to take appropriate actions, including restricting access to our services, for anyone who violates these principles. By accessing our website,you agree to adhere to this code of conduct, ensuring a safe and respectful platform for everyone involved.

copyright & intellectual property rights

Delve House is the owner or licensee of all intellectual property rights in our website, including but not limited to our services and offers, resources, projects, and blog contents. These works are protected by copyright laws and treaties around the world. All such rights are reserved. Our content is provided for personal use and should not be copied, reproduced, distributed, transmitted, displayed, performed, or otherwise used for commercial purposes without our express written consent.

By using our website, you acknowledge and agree to respect our intellectual property rights, as well as the rights of others, ensuring that your interactions with our content remain within the scope of lawful and respectful use.

your indemnity

When you use Delve House's services, access information, or purchase products through our website, you agree to protect Delve House, along with its affiliates and agents, against any actions, claims, demands, liabilities, costs, expenses, losses, and damages (including legal fees on a full indemnity basis) that either you or Delve House may incur as a result of your use, or attempt to use, our information, products, or services, or due to any violations of these Terms by you or your agents. Delve House fully disclaims any liability, to the maximum extent allowed by law, for any kind of damages that may arise from your engagement with, reliance upon, or use of any information available on our website, within our services, or from our products.